Responses (2)

• C

  Caitlyn_Ring

  Hey @jjthomas. The voltage requirement for hardwiring both the Video Doorbell and the Video Doorbell 2 will be the same: 8-24 VAC (40VA max) and 50/60Hz. You can find this information as well as other details about all of our Doorbells in our product comparison [here](https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison). I hope that helps! :)

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  02-07-2020 06:35:10

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• J

  jjthomas

  So, if the voltage at the terminal is 17.76 volts, there should be no problems with the doorbell working. Correct? Thank you. -Julian

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  03-07-2020 03:09:11

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  C

  Caitlyn_Ring

  @jjthomas Yes, you are correct. As long as the transformer you have meets the power requirements listed, then you should be good to go for either Doorbell option. :)

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  06-07-2020 03:27:19

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  jjthomas

  So if the doorbell is hooked up to an AC transformer, providing 17.76 volts, why does the battery keep running down and need to be recharged. I live in Tacoma, WA. -Julian

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  07-07-2020 12:54:04

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  Caitlyn_Ring

  @jjthomas Wiring the Doorbell to an existing doorbell circuit provides a trickle charge each day, but if the Doorbell is receiving a large number of motions, dings, and Live Views, the battery may drain more quickly than it can charge. You can see how many events your Doorbell has each day by checking the Event History log. If it is a larger number, you may want to adjust your motion sensitivity and Motion Frequency to reduce it. I would also recommend giving our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a deeper look at your device and make sure everything is connected properly to facilitate that trickle charge. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to report back on what support suggests or if adjusting the sensitivity helps out! :)

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  07-07-2020 03:26:55

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  jjthomas

  It seems to be about 3 to 7 per day. I have called the support, they said to charge the battery. I did. The doorbell is intermittent, it does not ring all the time. -Julian

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  09-07-2020 01:23:30

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  Caitlyn_Ring

  @jjthomas Thanks for letting me know how your call with support went, as well as that additional information regarding the Doorbell not ringing all the time. You can try performing a reset and a new setup of the Doorbell, as well as check to ensure your internal chime kit is compatible. To reset the Doorbell, you'll want to hold down the setup button for at least 20 seconds. Once that's done, you can walk through a new setup of the Doorbell by following the steps under Set Up a Device. As for checking if the internal chime kit is compatible, this will depend on the model of Doorbell that you have. You can review our chime kit compatibility list for the Video Doorbell [here](https://support.ring.com/hc/en-us/articles/210644123-Ring-Video-Doorbell-Chime-Kit-Compatibility-List), and the compatibility list for the Video Doorbell 2 [here](https://support.ring.com/hc/en-us/articles/115003008663-Ring-Video-Doorbell-2-Chime-Kit-Compatibility-List). If your chime kit is not listed under the compatible section, it can cause problems with the Doorbell ringing and with the trickle charge as well.

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  09-07-2020 03:44:41