Warning about Ring Protect Plans

Warning about upgrading to Ring Protect Plan. I wanted to post a warning and a disappointment. I have a Ring Series 2. The product is fine and working. However when the initial trial protect plan expired I was away from home. I signed up for the one year protect plan. Immediately the device stopped working. I called support and the only thing they said was to go to the device and reset it. I am not there and won't be for a while. No where in the sign-up did it say that you need to be at home on sign-up to reset the device. So now I am completely off-line. What is even worse is that every ten minutes I am receiving a notice of movement as the system seems to be repeating the last notice from 2 days ago over and over. I have now have to shut the notifications down so I have a completely useless product product and have paid for a protect plan that I can not use. Really not a good feature. A warning needs to be posted immediately so that others do not have the same product.