Ring Video Doorbell
Video Issue
I have the Ring app on my phone and computer. When it has detected a person I can't view the video right away but when it detects motion such as a car driving by I can view it right away. It happens in realtime. It is interesting the camera doesn't pick up the movement of the person at the street or driveway until the person has either left and walking away or the person has gone inside the house. By the time the camera detects the person they have either left or no longer there. So, when I go to replay the video it is too late to see in "realtime" who was at my door. I understand there is some variables at play here. It could be a setting or a Wifi issue. The purpose of having a video doorbell is to see who is coming to my door or pulling up in front of my house. I want to visually see the person getting out of the car and walking up to my front door and I want to see the person leave. Also, if the person is talking as well. I don't want to just hear the sounds.
1887 •
0 •
0 •
08-01-2021 05:29:29
Responses (3)
- F
Charlies, respectfully, please create a separate ticket regarding your own issues. I don't want to discuss anything unrelated to my issue. Thanks. Tom- My RSSI is -40 which is a good connection. I understand it could be better but overall I don't typically have many issues. I am not able to move the router closer to the Doorbell.
•0
15-01-2021 02:18:23
•
THi @facecardss20. Thanks for reporting back. An RSSI of -40 is a great wifi strength. If this is still a concern, I would suggest reaching out to our support team for further guidance. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
19-01-2021 11:02:44
- F
I continue to have the same issue and no resolution . I get the "person detected" notification in real time but I don't see anyone there. Usually, I have to go back and rewind the tape to see who it was.
•0
23-03-2021 06:28:54
•
FA few months ago, I had the same issue and no resolution . A few months later, I STILL have the same issue. I get the “person detected” notification in real time but I don’t see anyone there. I have to go to the Ring App to replay the video to see who was at my door. I get the purpose of having a Ring doorbell but what is the point of having it if I can't see who is coming and going in REALTIME.
•0
24-06-2021 03:17:31
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @facecardss20. What is the RSSI of your Doorbell? This can be found in the Device Health section of the Ring app. Ideally, a RSSI of -50 or better is what we are striving for. This will give you optimal performance. This, in addition to your [Motion Settings](https://community.ring.com/t/feature-update-customizable-motion-zones-for-battery-devices/13965), should cause your Doorbell to respond to [Live View](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249) much better. I hope this information helps!
0
11-01-2021 10:19:05
•