Ring Video Doorbell
Video in History (Ring Doorbell 2) wont play
I have a Ring Doorbell 2 connected via WiFi, this morning I had a "Motion Notification" but was unable to answer straight away because i was busy. About an hour after the event I went into the ring app "History Section" & watched the video with no issue. I have just tried to view the same video in the app and get "Sorry an error occurred while trying to play this video" msg. So i logged into Ring.com website to watch it & get the same error, however i can download video to my phone & watch it with no errors at all. Does anyone have any ideas about this please??
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18-07-2023 07:13:37
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Tom_Ring
Hi @user51599. This is an odd occurrence. I suggest reaching out to our support team so they can run some diagnostic tests to determine when this is happening. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-07-2023 02:18:31
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