Video Doorbell Pro Glass cracked?

Question

All of a sudden I notice the glass on my video doorbell is cracked.  Any ideas?

Tom_Ring · Answer

Hi @drapchun. If your Ring Pro is under [warranty](https://shop.ring.com/pages/warranty), you can have the device replaced. Contact our support team to initiate our replacement process. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

707northbay · Answer

Obviously this is an issue that ring  knows about but chooses not to fix. There are no warnings anywhere about the glass failing because of environmental situation.  Ring should replace the glass at no cost to the customer. Forcing customer to buy a new doorbell that has a design flaw is not good business. I will have to buy a different brand. So done with ring

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Video Doorbell Pro Glass cracked?

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