Ring Video Doorbell
Video Doorbell 4 no power
I setup 2 x Ring Video Doorbell 4 for a friend of mine and it’s worked fine for about 2 years. After charging the batteries until they go green, both of the Ring Doorbells will not power on. They do not show as active in the app. There are no lights on them after the battery is inserted. I even tried swapping the batteries and holding down the reset button. On a voltmeter, the batteries both read over 4 V (measured at the 2 outside contacts on the batteries). One of the Ring Video Doorbells is connected to a physical chime which chimes when pressing the button. Are these Ring Doorbells dead?
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04-05-2024 11:52:49
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Caitlyn_Ring
Hi @bmike10. When resetting the Doorbell 4, make sure the battery is properly inserted and hold down the setup button for at least 20 seconds. If you don’t hold the setup button for 20 seconds, the Doorbell will not be successfully reset. If the Doorbells are still unresponsive, please reach out to our support team at one of the numbers available here for further assistance. You can also get in touch with our support team on Facebook @Ring by sending a private message.
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06-05-2024 10:16:22
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