Ring Video Doorbell
Video Doorbell 2 not able to activate Live View connection using Netgear Orbi mesh wifi network
I recently installed a Netgear Orbi mesh wifi network in my home to replace a 4 year old wifi router with extenders. The mesh network automatically chooses the best connection of 2.4 or 5 Ghz for each wifi device including our Samsung Galaxy smartphones. Because of this the phones are connected at 5 Ghz but the Ring Doorbell 2 is using 2.4 Ghz. This is obvious causing a mismatch with wifi connectivity between the Ring app running of the phones and the doorbell itself. There does not appear to be anyway to force the Samsung phones to switch to the 2.4 Ghz band when trying to activate Live View. The Netgear Orbi offers no option to choose between 2.4 and 5 Ghz bands per device. By the way, I do suspect that this problem may turn out to be a general mesh network issue regardless of the wifi network router vendor chosen. I hope that Ring will quickly address this connectivity issue and publish a fix.
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23-12-2019 06:23:32
Responses (5)
- A
Thanks a lot for the information. I had exactly the same problem with my S10+ right after Android 10. I ended up to 3 times factory reset. As soon as I saw your comment, I disabled the Bluetooth and disconnected my Active Watch 2 from the phone. Problem solved. I hope Ring fix it ASAP. It's so annoying ?
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25-12-2019 09:48:22
KThanks for your replies. I believe my situation as first reported does not involve a smart watch using BlueTooth. I have a Galaxy S9 phone and my wife has an S7. We disabled BlueTooth and the problem of not being able to activate a Ring Doorbell 2 Live Connection remains.
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26-12-2019 04:24:42
AMy network isn't on mesh. I have a netgear Knight router which broadcasts both 2.4 and 5. My phones are on 5 and Ring on 2.4. I have some suggestions for you: - take the battery out of Ring and put it back in after couple of minutes. - reset the network in your phone. Go to settings and search for reset network. It will delete all your wifi and bluetooth settings. Then you have to reconnect them again. - if none of them works, then painful factory reset on your Ring. Don't worry about your your subscription. It will stays. Sorry for ruining your topic by talking about our bluetooth and smart watch issues. ?
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26-12-2019 05:34:54
KHi. I tried the suggestion you posted to reset my phones networks and bluetooth, the doorbell, etc. I even wiped out and reinstalled the Ring app including clearing data. Same result. I reinstalled the doorbell through the app. Initially, things appeared to work and then it reverted to the same problem I began with. Sure looks like there is a Ring app issue with Netgear Orbi.
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27-12-2019 01:45:21
- F
I can confirm the live view works on my Galaxy 10 ONLY when the blutooth is off entirely or I shutdown connection for my Galaxy Watch.
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26-12-2019 02:40:14
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- P
@Kens1 Sorry for hijacking the thread. Did you try disabling wifi on the phone and see if live view works for you? Although the ring devices work at 2.4Ghz and phone may work at 2.4 or 5 Ghz, that should not be a concern, since Orbi must be able to bridge between the two networks properly or the whole network would be broken. I have a Google wifi and it works the same way and I have no issue with the wifi network itself for live view as well as for the other gazillion other smart devices that I have.
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26-12-2019 07:37:29
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KThanks for your suggestion, however, if I disable wifi on the phone haven't I just isolated the wifi network and the doorbell from being accessible to the Ring app on the phone. There is no connectivity.
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26-12-2019 08:44:45
PNot really. Your ring connects to the ring network via the internet (through the wifi network). And so does your phone. Your phone should be able to access the doorbell from anywhere. Maybe I misunderstood your question. Is the ring doorbell connected to the wifi network at all?
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26-12-2019 09:33:59
KHi. You are corrected. With my phones wifi shutdown, the Ring app does connect through the cellular network with my doorbell, however, the problem stays identical to connecting via my phone's wifi. In both cases, the Ring app tries to activate the camera but eventually times out. When I click retry sometimes it can connect and sometimes not. Extra info: I tried the suggestion posted by the other community member to basically reset my phones networks and bluetooth. Did it hoping this would solve the Live View problem. Same result. I then tried a factory reset with the doorbell as well as reinstalling the Ring app and clearing data. I reinstalled the doorbell through the app. Initially, things appeared to work and then it reverted to the same problem I began with.
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27-12-2019 01:42:17
- K
Thanks for everyones' suggestions. I finally got Live View to work reliably. Maybe this solution will help others. The Netgear Orbi satellites each have an ethernet port. I took an old wifi signal extender and plugged it into the satellite closest to the Ring Doorbell via an ethernet cable. I configured the extender for just the 2.4 Ghz band and gave its own wifi network a name of \
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04-01-2020 10:56:30
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EIf your phone is connected to the car it will connect as a phone call for 2 way audio. This is the way that works.
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04-01-2020 11:01:05
AI hope someone can find a solution for the conflict between smartwatch and Ring after Android 10 updates as well.
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04-01-2020 11:41:34
C1st, it is not your phone and don't waste your time... 2ndly, I tried all possible configurations on the router (even telnet into my router and added a separate 2.4GHz line) but the Live View mode was still bad. BUT however, i got it to work by adding a wifi extender and having my Ring doorbell connected through this wifi extender instead of the router/satellite. I think it is the Netgear Orbi/Ring issue since it was working fine on other Mesh wifi router... Good luck and I hope this workaround will also fix your issue...
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12-01-2020 04:00:43
GI too switched to an Orbi system and now my RIng 2 will not Live View despite one of the Orbi satellites being very close to the doorbell. So I have 200+Mbps and "5 bars" of WiFi in the furthest reaches of my home, but the Ring does not work. I have two $20 Wyze cams near the doorbell and they work like a charm. They both connect within 5 seconds. This is my second doorbell. It will probably be my last.
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12-01-2020 03:54:34
KI agree with the work around posted by ChineseBufet. I had the same problem, which I attribute to some kind of mismatch between a meshed network and the 2.4 Ghz band used by the Ring Doorbell 2. I used a 2.4 Ghz wifi extender specifically connected to the closest Orbi satellite located near to the doorbell. I connected the extender to the ethernet jack on the satellite and then made sure that Orbi app could see it and validate that it was a 2.4 Ghz wifi connection. I then changed the Doorbell's wifi connection to connect to the wifi extender and not directly to Orbi. Live View started to work immediately. Good Luck
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12-01-2020 04:22:16
- C
So I got 2 Ring doorbells, one is direct wiring and got no issue with the LIVE view but however on the Ring 2 (powered by a battery) got the same exact Live view issue ever since I switched to the Netgear Orbi RBK50. Googled and did a bunch of router configurations (created a 2.4GHz wifi connection, assigned a static IP to the Ring 2, changed wifi channel, etc.) but nothing resolved the issue. So I decided to run my Ring 2 through another Netgear wifi extender (this extender connected to the Orbi through wifi, and in turn, my Ring 2 connected to this extender through wifi) and surprisingly the LIVE VIew issue went away So, folks, this is NOT YOUR PHONE and don't wasting your time to reset it. I think this got to be Netgear Orbi + Ring 2 issue since I was never had this issue on other routers.
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11-01-2020 09:50:39
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pawanrh
Are you certain it's due to the wifi? You can just try the same on cellular data and see if it works. I have a similar problem with my Samsung Galaxy S10 phone and I started seeing this problem as well starting last week after the update to Android 10. However, the trigger for me is a bluetooth device connected (my samsung smartwatch) that is capable of making calls. If I turn off that device live view works fine. There's clearly a bug in the ring app that is attempting to "spin" trying to make a call (?) and fails somewhere related to the device (my smartwatch). This was evidenced in the event logs when the app freezes and provides an option to submit a bug report. Also Rapid Ring works fine as well. Hopefully someone from the ring dev team looks at this and they fix the bug which renders ring useless.
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23-12-2019 11:36:43
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