Ring Video Doorbell
Unable to hear Chime Pro (2nd Gen)
I've just setup my Ring Doorbell 3 and 2nd Gen Chime Pro. All is connected, Doorbell works, But no sound from Chime Pro. It's connected as instructions, volume is up near max, test done on Chime page in App, and solid blue light on Chime Pro. Unable to see any physical ability to turn up the volume manually on the device so completely at a loss. Any ideas? 
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16-01-2023 06:43:38
Responses (2)
- J
Hi @LambeauBairn. I appreciate you posting those screenshots! It shows that the volume on it is good, and it is synced with your Front Door. You can try power cycling the Chime Pro by unplugging it for a few seconds and plugging it back in. If that does not help, factory reset the Chime Pro by pressing and holding the setup button on the right side for 20–25 seconds. After that, [reconnect the Chime Pro to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) because the reset will cause it to go offline. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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17-01-2023 09:05:18
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LambeauBairn
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16-01-2023 06:44:14
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