Ring Video Doorbell
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Terrible Customer support & help
hardwired-video-doorbell
I purchased an upgrade Ring pro camera for ($$). It would not install properly so I call customer service and was told I needed to order the ring transformer($$). I received the ring transformer and called back to get instructions on how to install. i was told to hire an eletrician ($$$) to install the transformer. This is absolutely terrible to have a loyal existing customer go through all of this just to upgrade to a newer model Ring camera.
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15-05-2025 10:46:33
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Caitlyn_Ring
Hi @user_d1c659. Different Ring Doorbell models have different power requirements. For hardwired Doorbells, you'll need a transformer that provides sufficient power to the doorbell circuit. If you did not have that originally, this is why our support suggested the Ring Transformer. We also can't provide guidance with wiring due to safety concerns, so an electrician is recommended with assistance installing a transformer.
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17-05-2025 12:35:22
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