Responses (2)

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  Chelsea_Ring

  Hi @MarkL192. Being stuck in activating device is normally because of how high your RSSI is. You can learn more about this in our Community post [here](https://community.ring.com/t5/General-Questions/Your-Ring-Device-RSSI-Good-vs-Poor/m-p/751#M4), and look into some options and things you can try out to decrease your RSSI.

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  25-02-2020 08:02:22

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  Monmon612

  My RSSI is at 40, I checked my internet speeds in the location I put my ring and it’s well over 120mbps. Still unable to load live view and it’s been like this for months.

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  03-02-2021 02:26:39

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  Caitlyn_Ring

  Hi @Monmon612, happy to chime in here. If you're having Live View concerns, you can reference our Community Post [here](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249) for some different tips and tricks. If the suggestions there don't help resolve this, you can reach our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to look into this deeper and offer more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  03-02-2021 10:01:33