Responses (4)

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  Chelsea_Ring

  Hey @thebigblue2000. I appreciate you taking the time to detail our your experience here, as well as test out different areas you can test out the Live View audio quality for the device. I recommend checking out our Ring Help Center Article [here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router), as it does detail on how to fix poor audio quality. In addition to the changes you can make as outlined in the article, I would like to see if another test proves the point in the article (that improving the connection can help improve the quality). When you did the tests on your phone, were you connected to the wifi at your home? If you could, please try a test for the audio when connected to just mobile data on your phone in the Ring app. While improving the connection on your device can help poor audio quality, adjusting the connection your phone may prove to help as well, and most people have a better connection via mobile data than they will on wifi. Let me know what results you get from the test, or what happens when you make any changes to improve the connection on the device itself! :)

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  19-05-2020 09:46:08

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  thebigblue2000

  Thanks for your suggestion. Unfortunately it leads into the wrong direction, and does not solve the problem. The sound quality issue has nothing to do with a good or bad connection to the network/internet on my iOS device. It has a lot to do with the sound volume level apparently not correctly set in the Ring iOS App, which distorts the sound. I mean the effect which is described here: [https://www.mediacollege.com/audio/howto/distortion.html](https://www.mediacollege.com/audio/howto/distortion.html) One can hear very well the on the video I provided the effect of the "strongest portions of the signal are cut off". This is an issue within the iOS App, or how the App sends the audio signal to the Doorbell. Please reach out to the Ring iOS App developers. The microphone volume needs to be adjusted in a better way, so that such distortion does not occur. Thanks and best regards,

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  23-05-2020 04:58:46

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  thebigblue2000

  I wrote multiple times now to help@ring.com and hilfe@ring.com (the support email for German language customers) within the last three weeks. No answer yet. I consider this really poor customer service, I am very sorry to say that.

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  09-06-2020 05:15:18

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  Chelsea_Ring

  Hi @thebigblue2000 chiming in for @Chelsea\_Ring ! Thanks for your patience. We will certainly get this information over to the team to review and update you with any findings the team discovers. Please note, we have stopped email support to help@ring.com. However, if you would like I can check on the emails to hilfe@ring.com for you. Can I please take a look at the email address associated with your Community account to follow up on this? Thank you!

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  09-06-2020 06:45:54

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  thebigblue2000

  Thanks for your answer. Attached you see a screenshot from the description of the Ring App in the (German) Apple App Store. There it says, as of June 10, 2020: "Your feedback helps..." and "...Send us suggestions to help@ring.com" Are you really telling me that nobody reads email to help@ring.com, although this is the stated communication channel for the Ring iOS App? Unfortunately this does not increase my level of confidence into the Ring support organisation and into Ring as a provider of products to maintain the highest level of security and safety in your customers' homes.

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  10-06-2020 07:25:23

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  Chelsea_Ring

  Thank you for bringing this to our attention. We have already sent an email to the appropriate team to see how we can fix that. I apologize for any inconvenience this may have caused.

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  10-06-2020 09:30:39

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  CDM_MIA

  Just installed one of the PRO models ... the audio is over-modulated ... this is NOT GOOD. Should I return this and get the NEST ringer offering?

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  28-12-2020 12:13:04

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  garciafamilykjb

  I have echo show 5, ring doorbell pro, 2 floodlights one newer 2021 model and i am having this issue as well. Unfortunately they seem to contract people that are not properly trained period. My call was with a rep that didn't even know how to use the company computer to find a resolution to this problem, sounded like a young teen on the phone i was helping that person more then they helped me. After the money i paid for this stuff i will get someone's attention. Its a shame to read about your troubles. You'd think worlds richest man would hire professionals to run this circus show i always wondered where the circus people went after they closed doors.

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  17-06-2021 05:06:56

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  Caitlyn_Ring

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  30-06-2022 09:11:51

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