Ring Video Doorbell
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Solar Charger for Ring Doorbell 3 Plus
Hello all,I installed a new Ring Doorbell 3 Plus along with a solar charger a week ago today. I noticed that the Doorbell 3 Plus wasn’t increasing in charge, and it seemed to be decreasing at a normal rate. I also noticed that in Device Health on the app, it said that the Doorbell was receiving power from the battery and that the solar charger was not connected.I called support, and they informed me it should be showing that the solar charger is connected and that I have a defective solar charger. I found this recently which seems to disprove this: https://support.ring.com/hc/en-us/articles/360041935892-Solar-Charger-for-the-Ring-Video-Doorbell-3-or-3-Plus-InformationThough the support agent recommend I replace the solar charger, I decided to wait a week to see if the Doorbell would increase in charge. It has since dropped to 91% so I am unsure whether or not to replace the solar charger. It would seem strange that I have a defective solar charger right out of the box, but who knows. Any advice would be appreciated.
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09-06-2020 01:30:11
Responses (2)
- M
Thanks for the clarificaiton. I can confirm that my Doorbell 3 Plus charges once it dips below 90%, so it appears everything is working as intended. I did notice that the app never shows that a solar charger is connected, even when the Doorbell drops below 90% - it just charges while still saying that the power source is battery. My only request is that the app recongize that a solar charger is connected, so that there is less confusion on the part of the user.ThanksMike
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17-06-2020 18:29:56
- U
Mine is at 68% and it says the solar is not connected even though it is. I have had it for less than a month.
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03-02-2024 00:14:04
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CHi @user75831. Ensure the Solar Charger is properly connected, and that it is receiving several hours of direct sunlight per day. If the Solar Charger isn’t properly installed, or it isn’t receiving an appropriate amount of direct sunlight, it may not provide a trickle charge to your Doorbell’s battery.If you’ve checked the installation and confirmed that the charger is receiving enough sunlight, but it is still not providing a trickle charge, please reach out to our support team for further assistance. You can get in touch with our support team at one of the numbers available here.
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05-02-2024 23:17:04
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mikesuper26
As an update, I saw today that my battery perctange on the Doorbell 3 Plus is 90%. Yesterday it was 89%. Perhaps it is working?
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11-06-2020 10:19:54
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