Solar charger for 2nd gen ring video doorbell not compatible

I purchased a Solar Charger for my Ring video doorbell 2. It says compatible with ring video doorbell on the box.. however the screws don’t line up and there is no hole in the back to fit the cord through like in the instructions. The most frustrating part is I’ve been trying to call Ring Australia for the past week, I’m just be stuck on hold indefinitely. Pretty sure there’s no one actually on the other end answering calls! Also, there’s no contact email for Ring...?? This is my only option! Very frustrating. How can I speak to someone from Ring!? 😩