Short useless videos less than1 or 2 seconds when doorbell detects motion

I'm on my second doorbell. Got a replacement sent after 5 calls to ring customer support a couple weekends ago The issue is that when the doorbell detects motion, it doesn't take a 30 second minimum video like it should. The videos are often less than on second long... Not long enough to even make heads or tails out of what its actually seeing. So after trouble shooting the thing with ring support one Sunday. After multiple dropped calls ( with no call back ) they decided to send me a new doorbell. Got it installed. So far out of about 5 motion events.. only one video is longer than 5 seconds. Beyond frustrated. Anyone else have this problem? I haven't been able to find it in the forums yet.