Sharing ring doorbell problem

I've been trying to share gen2 doorbell to family for two days now. I've shared and authorized the bell, they have the email and follow links to create an account, open app and there is nothing in location as shared. I've tried deleting the invites and resending and delete there app and reload but nothing. Tried to invite again this morning after deleting the invited users and when they follow the 'manage access' link in the email it's just saying 'Unable to authorize. Please try later.' for the last 3 hours. Any help please.