Responses (3)

• C

  charlies

  Tried ring support phone number... 'Your estimated wait time is > 45 minutes". Ya know - at one point the first part of November I spent close to 2 hours on the phone with a support person. At the end of the call we both declared defeat and he sent me an email (which I can't find at the moment) which said he would send out a replacement. Said my credit card would be billed $ 0.01until my return was received etc. I never received a replacement (and my credit card was never billed). I currently have what is apparently the 2020 version of the 'original' ring doorbell. I ONLY want 2.4g support. Of all the variants of the ring doorbell - today - which is the most trouble free ? I would like ring (or amazon) to send me the product they are most proud of (at their expense) to replace the device I currently own. If that is not acceptable I'm afraid I will have to see what recourse I have in returning this device (to Amazon Mexico). Life is simply too short...

  1

  •

  29-12-2020 11:23:08

  •

  Reply

  J

  Jess4379

  Oh how I wish I had never needed this thing. I’ve been having the same issues. Sometimes I can’t even view recordings or live video. It’s a pain in the butt especially when you need the recording for court or etc. Ring is supposed to be like the best and it’s a joke. Okay so I live in a house with three apartments and I’m on the top floor. I have doorbell and spotlight cameras plus chime because I can’t place doorbell closer to router and the other way around. But still every time I call support I get told it’s basically my fault because they’re too far apart. Grrrrrrr. WTH???? I’m about to switch to SimpliSafe!

  0

  •

  21-12-2021 10:54:12

  T

  Tom_Ring

  Hi @Jess4379. What is the RSSI for your Doorbell? This can be found in the Device Health Section of your Ring App. Additionally, you may need to make some changes to your router to improve the connection. This Help Center article [here](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) has information on how to do this.

  0

  •

  27-12-2021 07:26:16

• M

  Marley_Ring

  Sorry to hear about this experience, @charlies! As you mentioned, there was a reported incident on our status page, and as of Dec 29, 21:58 UTC this concern has been resolved. If you device was impacted by this, it should now be able to setup and operate as intended. If not, it was a great call to reach out to our support team. As you've been handling this with them, the best solution will come from continuing troubleshooting with the team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

  0

  •

  30-12-2020 04:31:33

  •

  Reply
• C

  charlies

  I never did get in contact with the support people. I, yet again, pulled the device off the wall and into the house. Even sitting next to the router the doorbell did not find its configured network. Using the app I tried to 'switch wifi' back. No dice. The device could never connect to the Ring 4 SSID (there was a quickly flashing message about 'authorization failed' ). Ultimately I removed the device and started from scratch. But now I have totally disabled motion. The device is now a $200+ USD wireless doorbell (using the resources of its own dedicated router and $25/month ISP). I've deleted the apps from my android tablet and installed them onto my android phone. I have disabled wifi on the phone. It may be too early to tell but it feels like the device/phone are happier in the 4G world (than wifi). Very disappointed.

  0

  •

  30-12-2020 05:27:44

  •

  Reply