Ring video doorbell wired device suddenly got "offline" and no matter what I am trying todo I cannot get it to reconnect

Hi , My ring device suddenly got "offline" and no matter what I am trying todo I cannot get it to reconnect , tried everything Also tried via setup mode ,I am getting till the point that the device should connect to my local wifi and it just fail , the password 100% correct trying to connect to 2.4G and keep failing. My device died ? or am I missing something ? The device is ring doorbell wired . From ring support the representative had no clue . Is there a way to reset the device to factory default ? Tried power cycle tried everything ☹️ Thanks for any help ...