U
Ring video doorbell 4 color issue
troubleshooting
My Ring video doorbell 4 suddenly stopped showing my videos and display in color. It only shows in black and white. Has anyone else had this issue?
12 •
2 •
0 •
01-04-2025 06:30:50
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @user_3d07b9. It sounds like the night vision is stuck. Try performing a reboot using the reboot option on the Device Health page. You can also shine a bright light directly into the camera lens. If those steps don't work, try resetting the Doorbell completely. To reset your Doorbell, hold down the setup button for 20 seconds. After the reset is done, walk through a new setup in the Ring app using the steps under Set Up a Device. If the night vision still appears to be stuck after these troubleshooting steps, please follow up with our social support team @Ring on Facebook, X, or Instagram for further assistance.
0
16-04-2025 04:09:57
•