Ring Video Doorbell

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M
Ring Video door cam not working with TP-Link Deco M4 Mesh
battery-video-doorbell
troubleshooting

Hi All,This is a new thread I was told to open has i posted in wrong thread apparentlythe information below was tested on the 10 August 2019 after Ring released a new firmware update to the ring devices.Ring Higher tech team recommend using a separate WIFI until a fix is found. which is what I have my ring door bell cam and stickup cam both battery devices on now via Asus router.okay, so I connected my ring door cam back to the TP-Link M4 mess network to test for any changes.Test one I connected to my main M4 mess networkLive view okay passmotion Fail got four notifications for one motion and didn’t record that motionRing of the door all okay.Test two connected to my mess network via the guest networkLive view delayed took a long time to connect FailMotion ** Fail** got four notifications for one motion and didn’t record that motion but only after five minutes after the event then got the good old four notificationsRing of door bell Fail didn’t get notification for couple minutes later then got four notifications for that eventFor the Above tests, I had FAST roaming turned on all the time.Please can ring tech team update this tread once a fix is found.As running two WIFI networks is not right.

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13-08-2019 09:55:13

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