Ring second generation only picks up when someone is right at the door or leaving

I am beyond frustrated. I bought the ring doorbell to catch people delivering packages or coming to the door. I have a porch with three steps. I bought the wedge installed it at the correct 48 in and no matter what after testing it many hours it only gets me right at the first step or even at the door. I should be able to seeing the person coming from the lawn and then up the steps. I even Milton enter frontline's to see if that would change anything and it does not. Does anyone have any suggestions or is this a known problem? Sometimes my other camera that I have at a different location pics of delivery people when the ring does not. And it seems the delivery people know the rings weakness and they stand away from the steps and toss the package on the porch and the ring does not see it.