Ring Pro won’t enter setup mode
My ring pro will not go into setup mode. I had the first generation ring hardwired so I know everything works. I even got the WiFi extender chime time rule it out but it simply will not go into setup mode. It will not show a spinning white light. Just a pulsing white light. Below is the troubleshooting I’ve done. 1. Tried bypass mode on the v2 pro power kit and also installing it normally. 2. Held down orange button for 30 seconds to do a hard reset. This results in the white light pulsing. Never spins. 3. When going through setup on the app it asks to connect to ring network but it never completes. 4. When connecting the ring pro using the WiFi extender chime, it never finds the ring pro. 5. The ring pro will chime and blink blue, but it won’t connect to the app. 6. Tried connecting directly to WiFi and even restarted modem. It seems like it’s stuck in limbo. If there’s another way to hard reset, I would like to know. Otherwise I need a replacement. Thanks!
9730 •
0 •
2 •
06-06-2020 10:29:28
Responses (12)
- Q
I have the exact same issue with my Ring Pro. I was able to set up my Ring 2 smoothly but not with this one.
•0
07-06-2020 03:11:00
•
CHi neighbors - have you been successful at setting up your device? I know its been a day so wanted to get the most up to date information :)
•0
08-06-2020 12:02:47
QHi Jenifer, My issue with the ring pro is as below: - Ring pro stuck with a soft white glow. - After I long pressed the side button, it seems to do a reset and after about 1-2mins, the top half is blinking in blue color. - If I press the doorbell button, the chime will sound and the light wheel will spin in blue. After about 5 mins, the light turns solid blue for a short while before the top half is blinking in blue again. - Pressing the side button once does not do anything. - Ring Pro was left connected to the power for a whole day before setting up. - Ring Pro is connected with the provided ring adapter so there should not be an issue with voltage. All in all, I still cannot set up my Ring Pro. Please let me know what will Ring do to resolve this matter. It seems like a common issue with all the Ring Pro since I don't have any similar issue with my Ring 2. Regards, QT
•0
08-06-2020 12:41:45
CHey neighbors! Thank you for following up with us here and detailing more of what you have done to get this resolved. Since this is still to no avail, we recommend contacting our support team directly to see what the cause for the concern is. Could you please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406)? We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
09-06-2020 09:22:55
- F
I have the same issue. Contacted ring a number of times. Now I am planning to return the doorbell back
•0
11-06-2020 12:34:27
•
- B
I have the same problem. Ring video doorbell pro worked fine for about 6 months, but now will not connect to wifi. I've tried every step on your list, every possible install method including chime but can not enter setup mode and never see the spinning white light. Pulsing white circle or spinning blue light only. I contacted customer support today but was still unable to get the doorbell working. This seems to be a common problem in this community. Do these doorbells just stop working after a while and need a replacement? Is it possible to warranty these units? Any info would be appreciated.
•0
11-06-2020 01:54:22
•
- S
I have the exact same issue. I even replaced my 16v transformer as a precaution. Everything powers up properly, but I cannot get ring pro to enter setup. I've disconnected power to ring pro, pressed doorbell button to drain capacitor. Let sit for 10min and reconnected to power. Ring light flashed for minutes then went solid. I pressed orange reset button on side of ring to enter setup, but light will never spin and device will not enter setup mode.
•1
18-08-2020 11:50:49
•
BYour doorbell likely needs to be replaced. I had to call customer service, but after verifying that I had reinstalled the camera while they were connected to it they shipped a replacement.
•0
19-08-2020 12:02:53
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
mandmswyers
I have the same issues
0
07-06-2020 02:18:16
•