Responses (1)

C

Caitlyn_Ring

Hi @Nikie. I would recommend resetting your Doorbell by holding down the setup button for at least 20 seconds. After that's complete, try setting it back up in the Ring App with the steps under Set Up a Device. If that doesn't resolve your concerns, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a deeper look into this for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

1

•

10-11-2020 21:54:08

•

Reply

N

Nikie

Hi Caitlyn, Thank you for your reply and recommendation. I will try to do it tonight.

1

•

12-11-2020 09:44:22

N

Nikie

Hi Caitlyn, I have tried. It doesn't work. helpppp!

0

•

15-12-2020 07:00:48

N

Nikie

Hi.. i am still unable to use my bell. and i have not been able to use it for the past 5 months. and i am not getting any help from ring.

0

•

22-01-2021 09:09:08

C

Caitlyn_Ring

@Nikie Apologies, but this is a neighbor-to-neighbor forum rather than a direct line to our support team. Have you reached out to them after trying the troubleshooting steps I recommended in my previous post? If you haven't yet, I would recommend contacting our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can pull up your account and take a look at your device in order to get it up and running. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

0

•

25-01-2021 18:55:11