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Caitlyn_Ring

Hi @user765317574. Motion detection issues are typically resolved by taking some time to adjust the settings and even the placement or angle of your Doorbell. I'd always suggest reviewing your [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) first to ensure they cover the common pathways that visitors take. If you have a battery powered Doorbell, you'll also have access to a [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) setting to help optimize your motion detection. The placement and angle of your Doorbell will also impact its motion detection, which you can learn more about in [this guide](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107). Lastly, check whether you have [Smart Alerts](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-) enabled or not if you have a Ring Protect plan. This feature works great for some neighbors, while others find that they prefer to have Smart Alerts turned off. Fore more in-depth assistance with your Doorbell's motion detection and settings, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Our support team can also be reached on Facebook or Twitter @Ring by sending a private message.

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19-06-2023 21:28:19

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user765317574

All of these things have been verified as already have been turned on by customer service prior to me being hung up on. It's good to know I pay for a "protection" plan that is as helpful as the cameras.

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23-06-2023 00:02:11