Ring Video Doorbell
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Ring Plus 3 fails to connect after replacing the battery
I purchased a new battery for my Ring plus 3. I fully charged it and swapped it out today. Now it doesn’t work. The unit itself seems to have power but it doesn’t register on any of my devices. Even if I push the ring button nothing happens. If I try to go live view it will not show and doesn’t register any motion alerts. It just stopped functioning.
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15-02-2021 15:47:25
Responses (5)
- J
I have the same issue. I replace the ring 3 pro battery and it doesn’t restart. The light flashes briefly once and then nothing. Pushing reset sometimes works sometimes not. I haven’t quite worked out what does cause it to work again. It seems to just start working after 30 mins. It’s almost like it needs to reset and then replacing the battery again works. Of course it needs setting up from scratch again...
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18-03-2021 18:33:38
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- C
Hi neighbors! If your Doorbell is consistently requiring a full reset and new setup after charging the battery, would you mind reaching out to your support team? You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a deeper look at what may be going on. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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19-03-2021 20:13:06
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- U
I’m constantly having the same issue every time I change the battery. Seems like luck that it turns back on. Was this ever resolved or have I a faulty unit. Been like this since I purchased really a pain
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01-04-2024 18:15:23
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- J
Hi @user75855. If the steps mentioned in the thread do not help with your concern, give our support team a call for further assistance.
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02-04-2024 18:03:04
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such01
I've had R3 doorbell since Oct 20 and purchased spare battery.The issue i'm having is the doorbell never works after swapping batteries. The spare is always charged.In the app it still shows the low charge of the previous battery and live view is not available..Around 24hr later it starts to work...This is really cheesing me off now - any idea pls?I'm thinking of returning it to costco..thanks
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16-02-2021 18:43:04
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