Ring Video Doorbell
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Ring Doorbell WAY too loud outside - no app adjustments work
When someone presses the doorbell, the chime was RIDICULOUSLY loud. It echoed throughout my entire neighborhood. And when we'd talk from inside, the outside speaker was, again, just horribly loud. Now here's the fun part: When I change the volume on the slider in the settings on the app, it only changes how it sounds for the first 2-3 seconds of the chime, then goes back to ludicrous volume. Even if I mute the sound, you can tell it's muted for a couple seconds, then it goes right back to Nuclear audio mode. I've found others online that have this same problem, but there never seems to be a resolution posted. A theory is that it has something to do with Alexa overriding the volume settings after a couple seconds. Is there anything to this? Has anyone found a resolution to this at all yet? I don't even want to use it when it's so ridiculously loud and making all the dogs bark within 100 miles of my door when someone presses the button.** UPDATE **I’ve confirmed it definitely has something to do with being connected to my Alexa network. When I disable it off the Alexa network, the Audio settings all work fine, and I can adjust it as it’s intended and sounds great. But as soon as I put it back on my Alexa network, it goes right back to maxing out the sound volume. I can’t seem to find any volume settings in the Alexa app to control. Anyone have any ideas?** ANOTHER UPDATE **OK, I found the source of the problem. In the Alexa app, when controlling the doorbell device, if I have “Doorbell Press Annoucements” on, it seems to override any other volume settings and just blasts the doorbell speaker to 100% no matter what else I do. There is no volume control for the ring doorbell in the Alexa app, so I have two options: (1) Just disable the ability for my echo devices to tell me someone is at the door. (2) Just live with all my neighbors hating me for having the loudest doorbell speaker on the planet.If anyone has any fixes for this, I’d be eternally grateful.
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16-01-2021 23:33:36
Responses (18)
- M
** UPDATE ** I've confirmed it definitely has something to do with being connected to my Alexa network. When I disable it off the Alexa network, the Audio settings all work fine, and I can adjust it as it's intended and sounds great. But as soon as I put it back on my Alexa network, it goes right back to maxing out the sound volume. I can't seem to find any volume settings in the Alexa app to control. Anyone have any ideas?** ANOTHER UPDATE **OK, I found the source of the problem. In the Alexa app, when controlling the doorbell device, if I have "Doorbell Press Annoucements" on, it seems to override any other volume settings and just blasts the doorbell speaker to 100% no matter what else I do. There is no volume control for the ring doorbell in the Alexa app, so I have two options: (1) Just disable the ability for my echo devices to tell me someone is at the door. (2) Just live with all my neighbors hating me for having the loudest doorbell speaker on the planet.If anyone has any fixes for this, I'd be eternally grateful.
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16-01-2021 23:51:31
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- T
Hi @Motosin. This is definitely an odd occurrence. Thank you for sharing your findings with the Community. Since you've seem to have narrowed down the cause of this, I would suggest contacting our support team so they can take a closer look into this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please see [here](https://support.ring.com/hc/en-gb/articles/360041597471) how to contact support.
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20-01-2021 18:26:25
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TIt’s not odd at all. This is the latest of many posts describing exactly the same problem. What is now “odd” is the fact that Ring insists on claiming it is “odd,” when in fact it is perfectly predictable and repeatable behaviour. So, Ring, why not fix it instead of pretending it is “odd”?
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28-01-2021 16:57:16
- M
Got the same issue, Doorbell 2. Pretty useless for two way comms until fixed. Really irritating.
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19-05-2021 07:07:20
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MJust called support and they attempted to fix with a hard reset. No change unfortunately. I have requested they log this with the dev team. Understand it needs to be loud if living in the city maybe, but here in our quiet cul-de-sac it lets everyone within 100yds hear, whether they want to or not!
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19-05-2021 08:17:16
- M
I have only just purchased a Ring (gen 2) at the weekend and got it all up and running. I have been able to turn down the doorbell press noise, but not the intercom volume. Like I am reading above here, this appears to be a wider issue with no fix at present. As it stands, it's like talking to the person at my door through a megaphone. This really needs sorting asap, as it's embarrasing to use!!
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19-05-2021 09:08:36
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Motosin
** UPDATE ** I've confirmed it definitely has something to do with being connected to my Alexa network. When I disable it off the Alexa network, the Audio settings all work fine, and I can adjust it as it's intended and sounds great. But as soon as I put it back on my Alexa network, it goes right back to maxing out the sound volume. I can't seem to find any volume settings in the Alexa app to control. Anyone have any ideas?** ANOTHER UPDATE **OK, I found the source of the problem. In the Alexa app, when controlling the doorbell device, if I have "Doorbell Press Annoucements" on, it seems to override any other volume settings and just blasts the doorbell speaker to 100% no matter what else I do. There is no volume control for the ring doorbell in the Alexa app, so I have two options: (1) Just disable the ability for my echo devices to tell me someone is at the door. (2) Just live with all my neighbors hating me for having the loudest doorbell speaker on the planet.If anyone has any fixes for this, I'd be eternally grateful.
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16-01-2021 23:51:31
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