Ring doorbell video working does not ring physical chimes

Question

I've had ring door bell  pro v.1  2years, no issues 2 weeks ago it lost wifi and I had to do a reset. It did work after that. Now I have top half of doorbell flashing blue. The video and sound work but pressing the button does not ring the physical chime. Has adequate power. Any suggestions?

Justin_Ring · Answer

Hi @user67141. I would recommend giving your Doorbell a [reboot using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) to see if it helps. You also want to make sure you have the Ring In Home Chime toggled on and your chime type set to the appropriate setting. This setting can be found in your Doorbells Device Settings under In Home Chime Settings. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.

system · Answer

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Ring doorbell video working does not ring physical chimes

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