Ring Video Doorbell
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Ring doorbell recording length too short
Hello.I have done a lot of research on this problem and cannot find an answer. No doubt I will get the usual arbitrary replies from the bots that won’t help. Hopefully a human can help me…I have a video doorbell wired and it only records for 20-30 seconds after detecting motion. It stops recording while motion is ongoing and then creates a new event. It usually stops recording whilst people are still at my door or still walking away.I haveRecording length set to 120 secondsMotion sensitivity set to maximumVerification offSmart alerts offRebooting device doesn’t work. I have done everything that the inevitable bots will suggest.I have never had a recording last even 1 minute.Is this deliberate engineering to save on video storage?Please help.
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28-02-2024 12:47:22
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Justin_Ring
Hi @user78061. I assure you that we are not bots. Here in the Community, we can only offer basic troubleshooting steps for certain concerns. If those steps do not work, we recommend reaching out to our support team for further assistance. They are able to look into issues more in depth than we can here. Since you have already done the basic troubleshooting, the next best step for you is to give our support team a call.
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29-02-2024 16:36:30
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