Responses (4)

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  user_846030

  Just found this thread and others. I had no idea when I bought the Ring 7-months ago how endemic this problem was, going back years. They could fix it, but choose not to. Companies *earn* their reputation and the consequences. Vote with your feet, if & when the word gets out widely enough. Today I swapped in a fully charged new battery and the problem is fixed--for now. It still reports "hardwired" at 100% charge and a "z" charging battery icon. But I then threw the old battery on a USB charger and it seems to charging fine. So it seems likely that the problem wasn't the battery and perhaps not even Ring's hardware but rather crap firmware and a bad or not-created-after-years update to the charging algorithm that allows batteries to go dead instead of trickle-charging from the hardwire. Then you end up with a charge-and-swap battery doorbell which you never would have purchased in the first place (my end-user isn't able to deal with that, so it's trips across town to me). Cut your losses, toss, and buy another brand. https://community.ring.com/conversations/ring-video-doorbell/my-ring-doorbell-is-hardwired-but-showing-a-low-battery-why/658036bc51f6e6fe78c0d976

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  30-03-2025 02:42:19

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  Caitlyn_Ring

  When you connect a battery powered Ring Doorbell to a doorbell circuit, the Ring Doorbell is still powered by the battery. The doorbell circuit can provide a trickle charge to the battery. Please keep in mind that this is not the same rate of charging as plugging the battery into a standard power outlet with the provided cable. The trickle charge is slower, so depending on your Doorbell's activity and the weather, you may still need to manually charge the battery from time to time.

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  31-03-2025 03:30:16

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  user_617796

  (Per Caitlyn_Ring) Sorry, I don't buy it [literally]. Per my experience and the many in the thread I linked, this isn't a problem of sucking too much power out of the battery in a short interval due to heavy use and the battery not keeping up. This is an issue with the Ring spontaneously deciding to no longer charge the battery *at all* using the available trickle-charge after which the battery drains to Zero and the Ring no longer functions [other than as a basic 'ding-dong' wired doorbell when the button is pressed]. And after that, the unit is no longer able to re-charge the battery up at all despite the powered hardwire, and the user's only option is to remove the battery and USB-charge it. My [needless] new USB-charged battery has been sitting at 100% for the last several days, with the trickle-charge from the hardwire having no problem keeping the battery fully charged up despite use of the Ring's video, LEDs, audio, etc. I haven't even see a dip to 90% then back to 100%. That's the same behavior I experienced with the previous battery which remained fully trickle-charged for 7-months until the Ring decided to stop charging it. No excuse with "too hot" or "too cold" since it's used in a moderate (USA SFO Bay Area) climate, and the Ring decided to cease charging while temps were 50-70F. Ring can make excuses, or fix the firmware (hopefully not the hardware); they haven't after years of complaints so I'm guessing they won't bother. If you want to sell a remove-and-recharge battery system fine, but don't claim hardwire-power. This unit was provided for "grandma" who isn't able to deal with screws & battery-swaps & USB-recharging. If & when it happens again I'll find a competitor who can handle the requirements. And I'll be a good consumer and post reviews here + on common (re)seller sites.

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  02-04-2025 02:44:26

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  user_617796

  UPDATE: After replacing the dead battery in the doorbell with a new one (probably didn't need to replace it, just recharge it) a few weeks ago, the new battery held a 100% charge for two weeks. Then it dropped to 90%, and is now in the 80's and slowly falling. The "lightning bolt" battery symbol and "hardwired" tag in the app tells me it's connected to its powered transformer (no telemetry regarding volage or current) but that's not enough to keep the battery charged. A week+ ago I turned OFF the periodic (was hourly) snapshot capture after reading other's experience about that extending battery life but it doesn't seem to make a significant difference. So it's now clear (at least with current hardware, and firmware + subsequent screaming about this problem after a firmware update that happened 4+ years ago) that this is a **battery-powered** unit. Yes, "battery" is in the product's name as "Ring Battery Doorbell Pro (newest model)", BUT the associated literature & data: Removable, Rechargeable Battery Pack or Hardwired Electrical Rating: Battery only or battery with hardwired (8 to 24 Vac, 50/60 Hz, 5VA ; or 24Vdc 420mA/500mA). strongly implies that the unit will run perpetually with a hardwired transformer *without* needing regular manually battery removal & charging. Ring doesn't do anything to discourage that perception. But it's *NOT* true, no matter how little the unit is used. With the "hardwire", instead of removing/swapping the battery every 2-3-months, you'll need to do that every 6-months etc. If that meets your requirements & expectations great. If they're not going to address it (after years), Ring should at least be honest about it. In my case it doesn't--it's installed at an aging family member's home, and that person doesn't have the skill or capability to undo screws, pull off panels, remove & reinsert batteries, USB charge them, etc. You won't want to use this product where it can't easily be accessed & serviced -- at a remote rental property, second home, aging family member's home, etc. or if you just don't want to put up with the inconvenience & Ring's nonsense. I've already identified a better replacement from a more honest competitor who has active hardware-battery management, and will be removing the Ring Doorbell, Chime and subscription shortly. Vote with your feet (and reviews). Hopefully my review posted on Amazon, this forum, and other sites will prevent others from wasting their money, and Ring from dishonestly taking it in the first place.

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  18-04-2025 11:17:18

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  user_8bff16

  My doorbell pro died two days ago, almost 8 months after being installed by our certified electrician and in use. I live in MN and no problem over the winter. The temp last two weeks have been between 40-65. I texted the circuit which was working and voltage meter showed 23v. I have a non-ring internal chime that also works when I touched the two wires together. I also tried to reset for multiple times without success. I suspect the internal battery just malfunctioning. When I called in with the problem, first of all they dropped my line in the middle and didn’t call back. I called again and told them everything to suggest the doorbell broke. All the customer services staff clearly were in a different countries with thick accents. They put me on hold for a long time without any anticipatory guidance. Then they demanded pictures of the wiring of my internal chime which is completely behind the wall. You can tell that they are implementing any tactics they can to decline the warranty. I ultimately had to say that I would cancel my subscriptions and stopped using their products. They then quickly decided that they will send me a replacement. How absurd! If this new door bell broke down the road, I will completely switch to a different product.

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  25-04-2025 11:50:58

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