Ring Video Doorbell
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Ring Doorbell Not Charging
My Ring doorbell is less than a year old. It was purchased on Amazon. When I charge the device it will turn on and fully charge. As soon as I unplug from charger it will turn off stating the battery has died. How can I contact support and do these devices come with a warranty?
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02-06-2020 12:48:45
Responses (1)
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Chelsea_Ring
Hey @rfreeman85. Our devices do indeed come with a 1-2 year [warranty](https://shop.ring.com/pages/warranty), depending on your region. Since the device will not stay charged, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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09-06-2020 01:00:06
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