Ring Video Doorbell
Ring Doorbell no longer displays LIVE view
Since May 7th, I have not been able to switch to LIVE view. Battery and power are full, WiFi signal is strong/full. All motion and alerts work but it won't record or switch to LIVE view. Any ideas?
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15-05-2020 07:16:42
Responses (64)
- M
My wired Ring doorbell cam has developed exactly the same issue as you . Judging by the others who are experiencing same symptoms it looks Lomé Ring have either been hacked or their last firmware is flawed . My battery powered stick up cams are working fine still
•2
15-05-2020 09:50:38
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GSame issue here, no recordings since May 7th, Internet is at 100Mbps, doorbell is less than 10 feet from google wifi hub. Tried resetting wifi, cleaned the cache and forced stopped the app. NOTHING is working!
•8
16-05-2020 04:44:02
PKI realize this is days after this entry, yet I am experiencing the same issue with my wired Ring Doorbell Pro. I even extended the Wi-Fi signal, which is excellent as is my RSSI. I had Live View for a few days After installing the Wi-Fi extender, but now I cannot even see events in my history. I do, however, get the snapshots, but no history images or video can be accessed any longer. I have followed every step outlined in troubleshooting multiple times including resetting the device; removing the app and resetting my phone before reinstalling the app; and searching all over the web for solutions. I am afraid I have a very expensive doorbell but nothing else. Like many others, I am wondering why I invested hundreds of dollars in this device.
•1
23-03-2021 04:22:30
- D
Update: (RESOLVED) I was able to reach a Community support person at Ring. They walked me through the steps of reselecting my network. If you navigate to Ring App \> devices \> select door bell\> Device health \> change WIFI Network. Follow the steps to reselect network. Let the firmware update complete. Don't touch the device until it's completed. It may take about 5 minutes. Once it completed everything was working again. I suspect there was a problem with their May 7 update that's caused a network issue that these steps will fix.
•6
16-05-2020 06:23:35
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DSpoke too soon. It's not working. The live view worked once or twice then we back into a strange hibernation state :( Back to the drawing board
•3
19-05-2020 04:54:36
PI have the exact same problem but also triggered cloud recordings aren't saved. I'll try the reboot you described earlier once I get the screw driver sent to me by Ring. (Lost that a while ago.)
•0
19-05-2020 06:28:00
PResetting my ring doorbell seems to have restored live video. Fingers crossed.
•2
23-05-2020 05:05:34
KMine live view is MAGICALLY working again now, after over a month of not being able to connect, but ALL other alerts/motions were working the entire time. Low and behold there was a RING update on 6/8. There have been no changes to our network or anything within our setup. At all. Period. What a mystery Ring. Guess it wasn't on my end......AS I SAID ALL ALONG. Update and try yours again.
•4
13-06-2020 05:51:56
- K
Live has not worked via iPhone app nor iMac app since 5/4/20 after 3:40pm Mountain time. I have working history prior to 5/4/20 3:40pm MT, but nothing after. I see all of the alerts/motions in the history log, but they are not clickable, they will not launch a video. All of the ones prior to 5/4 launch fine. Something happened on or around this date to RING. I am not the only one experiencing this issue. And when you call customer service, they want you to do all sorts of 'waste of time' troubleshooting like resetting your router and pulling your doorbell off the wall and completely uninstalling and resetting it. WHAT!?!?!?! NO. This has worked almost perfectly for years, now all of a sudden tons of customers are having live/video issues and your solution is to run them in stupid troubleshooting cicrles? Be better. Or I will just find another more reliable brand. Anyone else seeing this crap? Everything is working except for live. My motion alerts work and log. My doorbell actually rings an audible sound when pressing the button. I see "live views" in the history, I just cannot access/click on them, nor can I launch live. So if everything else is working except for live, why on earth are these guys wanting me to tear it all down and reinstall. Rideculous. Power Source: Hard Wired Power Status: Very Good Signal Strength: RSSI-52 Firmware: Up to date Ring Team - when you are you going to admit you have a LIVE issue and fix it?
•13
20-05-2020 07:32:37
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KLive has not worked via iPhone app nor iMac app since 5/4/20 after 3:40pm Mountain time. I have working history prior to 5/4/20 3:40pm MT, but nothing after. I see all of the alerts/motions in the history log, but they are not clickable, they will not launch a video. All of the ones prior to 5/4 launch fine. Something happened on or around this date to RING. I am not the only one experiencing this issue. And when you call customer service, they want you to do all sorts of 'waste of time' troubleshooting like resetting your router and pulling your doorbell off the wall and completely uninstalling and resetting it. WHAT!?!?!?! NO. This has worked almost perfectly for years, now all of a sudden tons of customers are having live/video issues and your solution is to run them in stupid troubleshooting cicrles? Be better. Or I will just find another more reliable brand. Anyone else seeing this crap? Everything is working except for live. My motion alerts work and log. My doorbell actually rings an audible sound when pressing the button. I see "live views" in the history, I just cannot access/click on them, nor can I launch live. So if everything else is working except for live, why on earth are these guys wanting me to tear it all down and reinstall. Rideculous.
•18
08-05-2020 10:01:21
RSame Here. Last Time ( 2 Monty ago) i fixed The Problem with Factory Reset. But i dont Wanne do a Factory Reset every 2 Month
•1
11-05-2020 10:42:58
OSame here. Tried to reconnect with QR code. Said it was tied to the previous owner. I am the only owner.
•1
11-05-2020 03:10:25
VI have run into this same problem starting last week. I have 400mb/s internet speed so know it’s not that. Besides, I’ve tried everything as well
•1
12-11-2020 04:45:31
MHi Neighbors! There are some great steps mentioned in this thread, all worth trying. Video connection concerns are often related to network variables, but can also be impacted by many other factors. Check out our [Community post](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) for great tips on troubleshooting live view concerns. If you've tried the suggestions in this thread and from the Community post shared above to no avail, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
13-11-2020 05:06:33
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lvtwojay
I am watching this thread. I have the exact problem.
10
15-05-2020 07:52:58
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