Ring doorbell has power but camera and unit says offline

Question

I have tried resetting the unit powering on and off and still won't connect to wifi.  Need to replace?

rsstami · Answer

Same thing for ours. We have two floodlights and both worked great and connected to our wifi perfectly until the Ring Sidewalk opt out date. (June 8th) Now, one floodlight works fine and the other will not connect for more than a few minutes. We have power cycled, reset the device, tested our wifi strength and even have two chimes that are supposed to even increase the wifi signal strength. Nothing has changed with our devices, wifi, etc and are at a complete loss. I wish Ring would help shed some light on this. Several others have had the same issue and posted on here. Sounds like it’s a Ring issue.

vicki87 · Answer

I'm having the same issue. Ring doorbell has power but won't connect to my wifi even though it was connected before. The ring doorbell just keeps telling me password must have been entered incorrectly ( it is not). How do I get it back online? This is really frustrating.

Ring Video Doorbell

Ring doorbell has power but camera and unit says offline

Didn't find an answer ?