Ring Video Doorbell

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Ring Doorbell 3 Plus... "Alexa, show the most recent event from [Ring Device Name]." THE RECORDING HAS BEEN REMOVED?
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"Alexa, show the most recent event from [Ring Device Name]." and Alexa responds with " THE RECORDING HAS BEEN REMOVED"???? And Alexa doesn't play any clips?????? It used to show/play the last clip. I subscribe to the Basic Ring Plan. I see another post, same issue however the user is using an Echo Show and mine is an Echo Dot. I have tried removing the device and re-linking between Amazon. The previous videos still show in the Ring app. The Live View is still working through my Echo Dot. I have tried restarting the Echo Dot. The software is up to date on the Ring App and the Echo Dot. " Using Alexa to control your Ring Doorbell or Security Camera" https://support.ring.com/hc/en-us/articles/360031246432-Using-Alexa-to-control-your-Ring-Doorbell-or-Security-Camera- Followed this links instructions and still same results.... NOT WORKING? "What to do if your Ring and Alexa Features Stopped Working" https://support.ring.com/hc/en-us/articles/360050373832-What-to-do-if-your-Ring-and-Alexa-Features-Stopped-Working-

1016

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1

01-03-2021 02:20:02

Responses (2)

  • D

    Well, we are making progress. Now Alexa states "Sorry, something went wrong..." instead of "The recording has been removed"!

    0

    02-03-2021 06:20:28

    • D

      Just wanted to update that as of today 3/3/2021 the issue has resolved itself on the backend of Ring/Alexa and is no longer an issue. I did not call into Ring tech support or to Alexa tech support for this issue.

      1

      03-03-2021 05:49:59

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