Ring Doorbell 2 Not Recognizing Motion

Question

My ring doorbells seemed to have stopped recognizing motion.  I know the devices are working as I can see the live video.  How can I resolve this?  Thanks

Justin_Ring · Accepted Answer

Hi @Jhmosow. If your Doorbell is no longer detecting motion, verify your Motion Settings are set correctly. If they are good, factory reset your Doorbell to see if it helps. To factory reset your Doorbell, press and hold the setup button on it for 20–25 seconds, and then reconnect it to your wifi. If you have tried this step and are still having the same concern, give our support team a call for further assistance.

Ring Video Doorbell

Ring Doorbell 2 Not Recognizing Motion

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