Ring Doorbell 2 crackling noise in Live View Only
I have the ring doorbell 2 and it works fine until I go into Live view. As soon as I do that the bell makes a loud crackling noise which draws attention from passers by. The firmware is up to date and it doesn't happen when someone rings the bell and I speak to them that way, it literally only happens in live view. Is there a fix for this?
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09-01-2020 08:40:31
Responses (5)
- F
I have had same issue since new, and put it down to bad wifi and it also makes very load crackling over the chime sound when the doorbell is pressed. I finally set-up to new router as difficult as ring make that, and same problem. I even put the doorbel right next to my router and when I do live view and turn on phone microphone, it makes load crackling noise. Same when button is pressed. I put it down to a faulty product. I should have returned when I got it but it was a present, so I am stuck with this faulty unit.
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28-01-2021 11:52:53
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CHi @Fatso. Can you please reach out to our support team regarding this matter? They can take a deeper look for you and walk through troubleshooting steps with you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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29-01-2021 07:22:51
- G
I have had this same issue with my Ring unit since purchasing it new a few months ago. I have performed all of the aforementioned tests to solve the problem, all to no avail. I called Ring support as well and was told, “this is not a known issue and seems unique to you.” It was then suggested that I conduct a search via Google to look for anyone else with the same Ring doorbell issue. Ha! Obviously I am not unanimous in experiencing this frustrating problem. What’s the solution, Ring?!
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31-01-2021 11:32:20
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- T
Bumping this thread up. I am getting the crackling/static during live view too. I added an extended access point closer to the doorbell and that does not fix it. Ring needs to address this issue. I have done a full reset on the doorbell.
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03-03-2021 05:48:23
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- J
We each have iPhone 12 Pro Max, latest software on everything. Happening on iPad Pro 12.9 as well. Crackling so loud even on the ring unit. If someone opens the live view, the doorbell also is crackling really loudly. Unbearable and unusable.
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02-04-2021 12:27:19
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Amirandas23
I am having the same issue. No other bluetooth and just my iPhone (latest iOS and latest model). Ring’s software has been updated already, too. Were you able to resolve it?
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08-08-2020 04:25:42
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