Ring doorbell 2 community
Recently bought and installed a Ring video doorbell2. The installation and setup went fine. Overall it's performing great. The issue I'm experiencing is in testing I have found that the speaker volume on the unit is very, very quiet. As in if I were to use the two-way chat function when someone Rings My doorbell, I would be able to hear them fine, but the caller can't hear me on the outside. Ring 2's actual volume is almost unintelligible because the volume is so low. I would use this feature very often. Ring engineer can fix this issue. Anybody else has the same experience with the Ring 2?
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16-03-2019 01:52:10
Responses (36)
- T
I own 2 and am running into the same. I'm surprised there's not a class action lawsuit for false advertising.
•10
20-05-2019 09:49:12
MJust a word of caution. I worked with Ring and will continue to after the Holidays in good faith. During that time I received telephone assistance that checked my wifi signal, firmware, software, plus moved device location, modem location, added wifi boosters x3 and Spotlight Cam (Battery) replaced, Spotlight Cam (wired) installed returned; etc with no resolution. Note from the list of actions, not once did Ring say they had a problem, it was always implied that it was/is my problem. Heres the catch, Ring has a 90 Day Return Policy, during my Good Faith Period the possibility for return with refund ran out. Watch your calander closely, this is a policy they will hold to firmly.
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04-12-2019 10:28:34
GSame issue on my end. I hear them well but they can't hear me thus the two way is useless. Other then that it works great! GG
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25-05-2020 02:29:08
NI have just installed the ring doorbell 2 and unfortunately, having the same issues with the volume. Looked up on how to increase the volume to hear/talk but to no avail. There is definitely no 2 way talk going on with this device. Can you please help or exchange if faulty. Thank you
•1
19-07-2020 09:45:23
- R
Yes, the volume on my Doorbell 2 is extremely low. When the button is pressed the chime sound at the Doorbell is a good volume but the voice audio volume is very low, sometimes the caller does not hear it and at times they have to put their ear up close to it. Can adjusting the volume of the voice audio be added to the App, this would help for locations such as busy streets or roadways where there is a lot of background noise. The uploaded video is from a postal delivery yesterday, the postman can not hear me talking to him and there is audio dropout right at the start of the clip. [Ring Doorbell 2 Audio Problem.zip|attachment](upload://nCGeyElSH7QQK3GKQ4Rosdz6ujc.zip) (7.01 MB)
•9
11-06-2019 12:00:12
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R> @Riley\_Ring wrote: > > Thanks for sharing the video, @Rubberbandit . This is extremely helpful. Has this always been the case since you installed the device? Can you please let me know the app and phone version you are using too as well as if you have recently performed a reset. > > > > @TGUNN1982 , @rickytenzer and @jyjfilm if you could please post a video as well this will help myself and the team take a further look into what may be going on. Thank you so much! Hi Riley, thank you for looking in to this. My current Doorbell 2 is installed just 1 week, the original 2 units I had were installed at the same location and they all shared the same volume issue since first install in September 2018. I have used a Galaxy S9+ with all the units and its currently running Android 9 and the Ring App version is 3.14.1 I have not reset the phone since I got it in June 2018 though I did an OS update to Android 9 in early February this year, it had no effect on the Doorbells audio either way.
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12-06-2019 02:57:28
PCould they help? We have the same problem and they thought it was our phones. We have Samsung Galaxy 8s. We were on with customer service for hours and it didn't help.
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01-07-2019 12:59:58
TI haven't bothered with the video because you'll just see somebody saying "what?" because they can't hear me on either doorbell. This is happening on both my Galaxy S10 Plus and my wife's phone which is a S8. When I first got the doorbells (x2) I was using a Note 9 and was having the same issue. I have noticed that the audio goes through my Bluetooth when I'm watching non live past history videos. As soon as I start a live stream the audio goes to my phone instead of my Bluetooth. I thought that was odd.
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01-07-2019 01:47:25
RI haven't had a chance to call support yet, I've just been answering the doorbell by going out to the caller. Most of my and my families devices are Samsung, I'm wondering if it's a common denominator. I must check it with another Android brand and also with an iPhone...could be a week or so before I get a chance to check it all out.
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01-07-2019 08:36:57
MI have exact the same issues as described above! New Ring Door View Cam - very less doorbell speaker volume not suitable for daily use! The clue is: My problem startet after activating the new "event timeline viewer" in the app. Before the audio at the door cam was much louder. This seems to be a samsung specific problem, and there exists at least on temporary solution (which imprives the speaker volume a lot, but not as much as it should be). see here in the samsung forums they are discussing the issue here: [https://us.community.samsung.com/t5/Galaxy-S10/Ring-doorbell-speaker-volume-very-low-if-answered-ring-from/td-p/554160/page/3](https://us.community.samsung.com/t5/Galaxy-S10/Ring-doorbell-speaker-volume-very-low-if-answered-ring-from/td-p/554160/page/3) The fix is on the bottom of page 3 and following. This audio problem is due to how samsung handles the microphone processing, and a change RING did with introducing the "event history timeline" feature. turn this new feature off in the RING app and the audio is much improved!! I think whats going on is the following: ring app uses different microphone API (or audio interface) settings if you are using the app with or without the timeline viewer. with the viewer, some of the newer Samsung phones have problems in microphone processing, maybe due to the two mics for noise cancellation. The "old" RING interface uses an other method of getting the phones microphone input as the new RING rinterface will do. So the problem relates to RING and Samsung. They both would be able to fix it. Samsung has to work on the noise cancellation, RING app has to be redesigned to use the same audio method as before the new "timeline event viewer". Hope this helps, as to figure that out was very stressfull to me, and at least I'm glad that it is not hardeware related and there is a temporary "improvement-fix" (as even with this method the sound is less loud than using a iphone or any other brand, and you lose the comfort of the new timline viewer...)! A method to check: even on the video recordings the own voice is very low, after disabling the timeline-event viewer the sound in the videos would much improve... This is the proof that the problem comes from the mobile stream which the app delivers!
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03-07-2019 09:32:29
- L
Same issue for me. Samsung note 8 update had no effect. Purchased ring 2 weeks ago. Sounds great on cell phone speaker but the person at the door can only hear a faint whisper. I am almost yelling at my end.
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14-07-2019 02:37:39
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D5I am having same volume issues at outside doorbell volume too low and I have an IPhone. Is there a fix for IPhones?
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01-09-2019 11:54:19
JI installed my new Ring Doorbell 2 today, and noticed that the volume on the sound it makes when the button is pressed is loud, but once you try to talk to the person at the door, the sound is very low. I also have a S8. Has this been resolved? What's the fix? Thank you in advance.
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02-09-2019 06:29:16
SHi If you have a Samsung, this may help. Disable the Event History Time Line in New Features menu, then uninstall the app, then reinstall the app. This may help, it certainly does with S9 and S10 phones. (They have known about this for 4 months and still done nothing about it!)
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02-09-2019 09:09:16
SJust bought a Ring Doorbell 2 this weekend and installed it a few hours ago. I do like the product and video, but like others, I feel the speaker quality is very disappointing. When testing with my wife, I can hear her pretty good on the phone end, but for her (the person outside at the doorbell) it wasn't great. Audio seemed to cut out a bit (I have strong wi-fi at the doorbell) and even when audio transmission was smooth it was still very quiet. I do love the camera so far and would just love to see an audio fix. Thanks! Phones tested were Samsang Galaxy S8 and S9+.
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03-09-2019 01:56:08
- D
Mine is having same issue.. where it worked totally normal prior. Not sure when this started. Please fix.
•1
24-07-2019 04:33:37
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MHi DH82, What exact issue do you experience? Same as I (mic audio from phone to ring device very bad, but only when timeline feature turned on)? What devices do you use? Samsung? What do you mean with "worked normal"? Your audio was OK although Samsung mobile and timeline feature turned on? This would be interessting... If you want that the ring-support is able to help you, you have to provide at least the basic data of your setup and your problem... @Ring: Are there any news regarding our problem? Thank you and best regards, Markus
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24-07-2019 05:00:32
JMy iPhone XS MAX and my wife’s iPhone 7 Plus have same volume issue. Sitting side by side we both experience loud volume then low volume randomly.
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27-07-2019 02:18:09
JNo, no, no. This is on iPhones with Timeline enabled. I spent an hour on “chat” with Ring. They decided to send me another one which of course has same issue. I have 2 ring doorbells. NOTE: iPad however is not effected.
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01-08-2019 09:19:29
JI received new doorbell 2 from Ring tech support and still an issue. Most of the time it happens with Timeline enabled but even with this is off it happens. To fix, I leave live view then go back to it. I’ve tried iPhones of others and used their network with same issue. Doorbell speaker is very low as well as iPhone sound very low. FYI...I have 3 doorbells all with same issue. Any Ring tech with iPhones can duplicate this. DOES NOT EFFECT IPADS however. No video available.
•1
03-08-2019 10:29:49
- J
Same here! My husband and I have iPhone 6s phones and we can barely hear what is being said through the ring 2 doorbell when using the intercom. We sound fine out I’d the device to the person on our front stoop, but when they speak to us through the ring 2, it is impossible to hear them. Please help!!
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21-08-2019 02:16:16
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JThis is most assuredly happening on iPhones. I’ve tested it on 10 S max and 7 plus and on four Rings. The workaround is to exit live you and then go back into it and the audio works fine. Or swipe the timeline to the right and then left again and that also seems to fix the glitch.
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21-08-2019 08:11:59
JSure. However I have talk with Support and they tied into my ring doorbell remotely. They were able to duplicate the issue as far as me hearing them. The issue happens on all my iPhones I duplicated this on all three of mine in the house and my mothers who lives far away. The workaround is just swipe to the right in live view mode and then swipe back to live. This however is not an issue with iPads.
•0
27-08-2019 12:03:56
GSame here. I bought the Ring Doorbell 2 with high expectations which it met. But the speaker volume is truly laughable. I now use the [Ring Pro Doorbell instead of the Ring 2](https://www.leadsrating.com/smart-doorbells/smart-doorbells-comparisons/ring-vs-ring-2-vs-ring-pro/) and it seems to be a little better but I'd love to switch back to the wireless option.
•0
30-08-2019 11:55:01
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rickytenzer
Same issue for me, the speaker volume is laughable
13
17-03-2019 05:27:33
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