Ring Video Doorbell
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Caitlyn_Ring
Hi @Rolo9. Make sure the battery you're inserting into your Doorbell is fully charged with the included charging cable. It can take about 6-8 hours to fully charge the battery before you should attempt to set the Doorbell back up in the Ring App. You may also want to try charging the battery via a different power outlet to ensure it's not the outlet that may not be fully charging the battery. You can also try a reset of the Doorbell by holding down the setup button for at least 20 seconds. If the Doorbell still will not complete the setup process, you can follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a deeper look at this with you if needed. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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04-10-2021 23:27:13
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