Responses (3)

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  Caitlyn_Ring

  Hi @user36494. When resetting your Video Doorbell 3, ensure that you're holding down the setup button for at least 20 seconds. Then attempt a new setup process in the Ring app using the steps under Set Up a Device. You may also need to check if the [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) used by Ring devices are open on your router. If you cannot get the Doorbell successfully set up, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  15-02-2023 10:05:51

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• U

  user36494

  I have called support 4 times. Was sent new unit, and still will not complete update. Was informed by support, advanced technical support is working on “known” issue

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  16-02-2023 02:51:43

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• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  18-03-2023 02:52:41

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