Ring Video Doorbell
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Ring cameras Going Offline
I have 4 Ring devices 1 flood light 2 indoor cameras 1 outdoor cam All work fine my ring original doorbell someone smashed the lens with a sharp object So we recently replace with an outdoor cam And I’ve notice all are working fine and then randomly 3 go offline then I reset all is well again now 2 go offline this happens all day It’s very annoying I’ve called the cable company everything good my WiFi is good so why is it that the cameras keep going offline Never happened before never had an issue with my cameras this is frustrating
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02-11-2020 06:37:44
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Tom_Ring
Hi @DNiecy. What is the RSSI of your outdoor cameras? Even with good wifi, if it is unable to reach the cameras, you will experience them frequently falling offline. You can check the [RSSI](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751#M4) of your device in the Ring app under the Device Health section. If you need to boost the signal to your devices, a [Chime Pro](https://shop.ring.com/collections/accessories/products/chime-pro-gen2?utm_source=google&utm_medium=cpc&utm_campaign=1739003666&utm_term=chime%20pro&utm_content=68785986715&gclid=CjwKCAiAv4n9BRA9EiwA30WNDwWdAuTEGdjijslNra_Vm26OfY3TNWcFndWUWASjf0zV8ReAoRl20hoCnroQAvD_BwE&gclid=CjwKCAiAv4n9BRA9EiwA30WNDwWdAuTEGdjijslNra_Vm26OfY3TNWcFndWUWASjf0zV8ReAoRl20hoCnroQAvD_BwE&gclid=CjwKCAiAv4n9BRA9EiwA30WNDwWdAuTEGdjijslNra_Vm26OfY3TNWcFndWUWASjf0zV8ReAoRl20hoCnroQAvD_BwE) works very well! I hope this helps!
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04-11-2020 05:55:24
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