S
Purple color
video-quality
Hello! Recently my doorbell shows all a purple color. This is during the day and night. Any way to fix it?
675 •
0 •
0 •
14-01-2021 09:04:03
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @samarvin23. Purple video can be due to the night vision getting stuck in the ON position. To fix this, try performing a reset on the Doorbell and reconnect it to wifi. You can do a reset by pressing and holding the setup button for 20 seconds, then releasing. After that, you can [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to wifi. This should fix your purple video!
0
19-01-2021 11:23:20
•