Why am I having trouble accessing devices over WiFi?

Question

It seems to take ages opening a view on any of the devices displaying ‘activating device’ when I’m on my home WiFi and commonly fails to open at all. If I switch WiFi off my phone and on 4g it connects quickly. I have good WiFi Internet connection on my phone with various Wireless access points around the house connected over 1gig RJ45 cable to the modem router. All Ring devices have a good connection. Any ideas why the differences?

Chelsea_Ring · Answer

Hey @darrenuk. You may have different apps in the background that are using up the wifi on your phone, or your phone's wifi connection may not be as strong if you are in any 'dead zones' in your home. Although you seem to have just fine and stable connections throughout your home, some homes will still have these dead zones where the wifi connection to any devices, such as your phone, in this dead zone, will have a hard time working with the upload speeds to your phone. I personally have this same thing happen to me and will sometimes switch over to data as well to speed up loading time of videos and other things, such as the Live View for my devices.

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