Ring Video Doorbell
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Pro doorbell zones do not work
Zones do not work. I have set up a zone so the sidewalk and street are not included, yet I still get notifications of the full camera view. I've read a lot of old threads on this, so it seems Ring has not yet fixed this software issue?FYI it is a hardwire model
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23-09-2022 10:25:24
Responses (3)
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I've been seeing the same symptoms. BACKGROUND: I have the doorbell 4 installed about chin-high (~58") as you stand on the driveway facing my front gate. The gate is above the drive with 3 steps leading up to it. From the top step, the doorbell is the recommended 48" top-step-to-doorbell-center.Since there's a downhill grade in my drive, that makes the doorbell more like 60" above where cars travel, well above the "recommended" mounting height.PROBLEM: I've made changes to the zones and sensitivity for motion, but it still detects cars going by as people. My zones stop before the sidewalk and road, but I still see detections. Not from every vehicle, but a few times a day -- less often at night.The current mounting height is a good location when using the doorbell. It's a challenge, however, to conform to the recommended mounting height when the floor is a sloped drive.It's annoying, but so far, it's not caused any "real" problems. I'd rather get too many alerts than not enough, if you know what I mean!
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30-09-2022 00:23:38
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THi @moosed. You can also try adding a Wedge Kit to you doorbell. This will angle it down slightly, which aids in accurate motion detection. You can find Wedge Kits [here](https://ring.com/collections/doorbell-accessories?utm_source=google&utm_medium=cpc&utm_campaign=1739003666&utm_term=ring%20wedge%20kit&utm_content=101091539167&gclid=CjwKCAjwp9qZBhBkEiwAsYFsb2_XvIub5S_Qsl8A__owl1Fvh7SoJwrhUp3hP2pNEDxHhim6CtyuohoCUKcQAvD_BwE&gclid=CjwKCAjwp9qZBhBkEiwAsYFsb2_XvIub5S_Qsl8A__owl1Fvh7SoJwrhUp3hP2pNEDxHhim6CtyuohoCUKcQAvD_BwE). I hope this helps!
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30-09-2022 17:21:34
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Tom_Ring
Hi @SisuLady. If you have your Motion Zones configured correctly, but you are still having issues, it could be due to how your Doorbell is positioned. This Help Center article [here](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) has some great tips for optimizing your Doorbell. You may need to add a wedge for the best experience.
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26-09-2022 15:40:32
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