Ring Video Doorbell
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Previous owner
hardwired-battery-video-doorbell
I have brought a video doorbell from a previous owner, and can't get in contact with them to release that doorbell from their ring account. Is there some way I can update this so I can use the doorbell please
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25-08-2020 09:59:37
Responses (1)
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Tom_Ring
Hi @1959. Our support team can help you out with this! Make sure you have a copy of your proof of purchase and the MAC ID from the device handy. Our support team will request a copy of this in order to relinquish ownership from the previous owner. When you have those ready, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know how this goes!
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26-08-2020 16:13:39
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