Ring Video Doorbell
Our Ring video doorbell keeps turning green on playback, is there anyway we can do to rectify this issue?
For the last few days our video doorbell screen keeps turning green when we try to watch the videos, is there anything we can do to rectify the problem.?
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06-02-2023 11:02:52
Responses (2)
- S
Some playback is completely green through most of the playback. Seems to clear up at the last two to three seconds of the playback. All other times the image is clear.
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30-03-2025 05:34:34
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JHi neighbors. Try the following steps for this type of concern: - Reboot your router. - Reboot your Ring device using the Ring app. https://ring.com/support/articles/p8z2n/Rebooting-your-Video-Doorbell-or-Security-Camera - Verify your Ring device has a good signal strength. https://community.ring.com/conversations/ring-device-tips/how-it-works-your-ring-device-rssi-good-vs-poor/65800f1051f6e6fe781953cf This Help Center page has other steps you can try as well. https://ring.com/support/articles/odu0k/fixing-audio-and-video-issues. I hope this helps.
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31-03-2025 11:00:47
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Caitlyn_Ring
Hi @Pchop. Is this only happening on recorded videos from the Event History, or does it also happen when you access the Live View? Are these videos from during the day, or at night? Feel free to share an example of the green video that you're seeing.
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07-02-2023 10:24:56
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