Ring Video Doorbell
Offline video recording
Hello, I found that - If I lose wireless internet connection, Ring Doorbell will not be able to send audio and video data to your smartphones and tablets. It's okay, does it record video offline without wifi that I can view when I need? Because I think wifi is not required for video recording.
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05-05-2020 12:39:26
Responses (2)
- R
Hello, I've just purchased and made setup for new Ring Doorbell 1st gen with following details: Please see following issues I have and assist in solving them: Live view - activating device; Motion sensor - loading, video is not available, can't connect by voice when I click green phone button; When I click Ring doorbell button - loading, video is not available, can't connect by voice when I click green phone button. Only History videos can be viewed. Please consider that I made correct setup, but only history videos are available. Thanks and regards.
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24-05-2020 12:17:52
C@Rahimli What is the RSSI for your devices? You can learn more about RSSI and how it can affect your Live View [here](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength).
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25-05-2020 05:04:33
C@Rahimli What are your upload and download speeds like? You can test your connection by going to Ring.com/Speed and trying the speed test that way! Let me know what your results are. In addition, for troubleshooting, you can try pressing and holding the setup button on the Doorbell for about 20 seconds, and then walking through a reconnection by clicking on Change Wifi Network from the Device Health page and walking through another setup. Let me know if you can view the Live View from there, and that that is working for you.
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26-05-2020 04:43:01
- C•
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20-07-2022 11:32:11
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Chelsea_Ring
Hey @Rahimli. For our devices, they will only function and operate when they have a stable wifi connection. Without a wifi connection, the device will report as offline and will be unable to record and store video at this time! Since our devices are wifi enabled device, they need this as a requirement to function in full.
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06-05-2020 12:39:59
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