Ring Video Doorbell
Notifications coming through but no sound
I installed my Ring 2 yesterday, and whilst the notifications come through to the phone ok, and the phone vibrates, there is no notification sound played. I have tried changing the notification sound but still notifications are silent (apart from the vibration). All other notifications from other apps on my phone work as expected and play the notification sound fine. The device is running Android (it's a Xiaomi Mi 8 Pro), and I have tried removing and reinstalling the app, but still there is no notification sounds Anyone have any ideas on how to resolve this? Thanks
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29-11-2019 11:11:40
Responses (6)
- L
I've checked the app permissions itself and it looks to have all it should. There's no permissions specially relating to sound (I would of thought that it would serve correct permissions on install). Checked the notification by long pressing and all appears ok there too. Worth a try, so thanks for the pointers I'll try on another phone when I can find one, so possibly a compatibility issue. A little annoying though.
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29-11-2019 11:22:38
EI'll take a look into it more later. What Android system are you using now? Also are you in the US or somewhere else.
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29-11-2019 11:49:51
LIt's running MIUI 11, which is Xiaomis build of Android 10. I'm based in the UK. Thanks for looking into it. Hopefully it'll be an easy fix
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29-11-2019 11:51:57
LBeen testing some more and definately seems a bug and no notification sounds being played. Still strange that the vibration works fine. How do we report bugs to the Ring team? 
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30-11-2019 02:54:15
LOk.... for anyone else who has a Xiaomi phone running MIUI and gets not sounds, I have found a fix. - "Hidden Settins for MIUI" app from the Play Store. - Open the app and select "Manage Applications" from the Android 9 tab (works fine if using MIUI 11 / Android 10) - Find the Ring application from the list and select it - Select the Notifcations option - Ensure the "Allow Sound" setting is set to ON. Once this setting is changed, the notification sounds work as expected. Unfortunately the MIUI app settings do not let you see these options, so you need to use the hidden settings app to get to the standard Android app settings.
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30-11-2019 03:12:55
- I
I have the same issue here... I am currently using Xiaomi Redmi Note 9 and at first I got all the notifications with sounds but after using it for a few months it just dissapeared. I can fix it for a few hours by reseting phone, but I want to fix this problem fully. I tried downloading "Hidden Settings for MIUI" but I can't seem to find the Ring application on the list of "Manage Applications". Does anyone have any ideas of what problem could it be? Thank you very much!!
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30-12-2020 07:19:20
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- I
I have the same issue here... I am currently using Xiaomi Redmi Note 9 and at first I got all the notifications with sounds but after using it for a few months it just dissapeared. I can fix it for a few hours by reseting phone, but I want to fix this problem fully. I tried downloading "Hidden Settings for MIUI" but I can't seem to find the Ring application on the list of "Manage Applications". Does anyone have any ideas of what problem could it be? Thank you very much!!
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30-12-2020 07:19:20
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- B
Thanks for this. I've been struggling to find a solution for this issue for the past 6 months. Worked for both my Mi 10 Lite and partner's Mi 9. :+1:
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04-04-2021 11:56:17
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- N
Glad I found this thread. I had searched in the forums last week regarding this issue but somehow missed this thread. I was having this issue with my new Mi 11 and it was vexing me. I called Ring tech support twice over the course of a week and they couldn't resolve the problem. While on hold with the tech support rep during my second call to them, I found this thread and installed the “Hidden Settins for MIUI” app and my problem was solved.
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31-12-2021 09:29:31
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NUpdate: while using the app noted to enable the sound settings in the Ring app, once I rebooted my phone, the sound alerts no longer work. Oddly, if I change the sound alert on the Google Message app from the default to anything else, that sounds skeet also stops age the first reboot/shutdown.
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15-01-2022 04:11:50
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Eagle328
Check your app permissions for Ring. Have you also long pressed the notification to make sure it's set to sound? Just 2 thoughts. It should work. I have many Android phones and running many OS. I don't have that brand though.
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29-11-2019 11:18:47
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