Ring Video Doorbell
Not picking up cats etc
Hey, I have the Video Doorbell 2 and I'm disappointed because it doesn't capture any movement from animals that visit our front garden. We often have foxes and cats visit our front garden but it never seems to capture their motion. The camera captures cars, dog walkers etc on the road no problem at all, just nothing in our garden.. I have it set as sensitive as possible and still no good. My neighbour has the Ring Doorbell as well, and they capture foxes etc so it should be capable. Any help would be appreciated.
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13-08-2020 10:03:32
Responses (1)
- U
Not picking up my cat! I have it up correctly and notifications are on and everything. It's not recording my cat, and it's not even send me a notification for motion detection. I don't know what to do. I'm trying to make sure I can let my cat in because he's been missing for 2 weeks but I can't get this camera to even record him coming!
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18-09-2024 01:17:24
U•0
18-09-2024 01:17:45
THi @user_a24ddb. Have you tried adjusting your Motion Settings? How are your settings configured right now? It may have difficulty detecting the cat, depending on the cats size. I suggest putting a table there for the cat to jump on, so it will be in the middle of the frame, making it easier to detect.
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19-09-2024 04:10:42
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Marley_Ring
We're here to help @sheardphotography! Thank you for the image example. The mounting height of this device looks to be a little high for a Doorbell, as the Video Doorbells require a mounting height of 48 inches off the ground. This height helps for optimal detection. Mounting the Doorbell lower, or even angling it downwards, might help to catch these events in your yard. Check out our Wedge Kits on the [accessories page at Ring.com](https://store.ring.com/collections/accessories?), if interested. The Wedge Kits will not only help to angle your motion view towards your yard, but they are often used by neighbors to also avoid vehicle triggered notifications. Another suggestion I can make, if you favor the current overhead view on your property, is looking into our [Camera products](https://shop.ring.com/pages/security-cameras). Some of our Cameras even feature a greater field of view/ range of detection! :)
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13-08-2020 05:42:12
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