Ring Video Doorbell

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A
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I'm not able to view videos anymore. It still alerts me for motion and rings, but when I click it does nothing. It's been like this for a few weeks now. Everything is normal under device health. Payments are up to date. Any insight? I wanted to talk to support but it sent me here.

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27-05-2020 20:19:12

Responses (2)

  • K

    I'm experiencing the same issue. For awhile I was able to view my videos through the history area! But I'm not able too now. I thought well maybe I needed to charge my doorbell Ring I have it on the charger right now. But my history on the profile the doorbell Ring account disappeared. What is strange it was working just fine then all of a sudden it stopped. & It saids it wasn't something wrong @ my end! But I still can't figure out why it all of a sudden quit. I've paid upon the plan & I do have warrenty on it.

    0

    16-03-2021 17:04:24

    • D

      It's because your ring protection plan has more than likely expired. Thats what allows you to watch previous video for up to 60 days.

      1

      08-04-2021 01:17:37

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