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  Caitlyn_Ring

  Hi @user52387. Make sure the Ring and Motion Alerts are toggled on in the Ring app, and ensure your phone's volume is turned up and notifications are not silenced. If you have an Android device, you can find notification troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices). For iOS devices, check out the steps in [this article](https://support.ring.com/hc/en-us/articles/210266406-Troubleshooting-Ring-Notifications-for-Apple-iOS-Devices) to resolve notification issues. Should this issue persist despite trying all the steps above, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  26-07-2023 10:55:26

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• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  25-08-2023 10:56:06

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