Ring Video Doorbell
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Justin_Ring
Hi @user33288. If you have just a black screen with audio for your recordings, try the following steps: - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). - Reboot your router by unplugging it from power for 10 seconds and plugging it back in. - [Verify your Doorbell has a good signal strength](https://community.ring.com/c/products/feature-request-board/24). - Disable any active VPNs. We have this Help Center [page](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) with other steps you can try for your concern. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-01-2023 07:44:57
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