Newer Doorbell support for Sidewalk on devices
The Level Lock integration seems to currently only support first gen doorbells with Amazon Sidewalk. Is there a timeline on adding support for the new doorbells? Setup isn't allowed on the Video Doorbell 2 Pro through the ring app.
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29-07-2021 08:42:02
Responses (2)
- R
Same question here - I have a Ring Pro 2 doorbell which I made sure had sidewalk before purchasing but I can't seem to connect with the Level Touch lock. I have sidewalk enabled, but when I go to add a lock in the Ring app it says I need a compatible device and it tries to get me to buy a Ring Pro (1st Gen)...this makes no sense.
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28-09-2022 08:11:56
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chrissaid
I have the same question on this. I purchased the Level Lock Touch, stupidly assuming it would integrate with Ring and Alexa. Came to find out that it only integrates with the Ring Video Doorbell Pro (gen 3 or later) and does not work with the Ring Video Doorbell Pro 2, which is the newest Pro doorbell. I am hopeful someone can tell us when this functionality between Level Lock and Ring for the Ring Video Doorbell Pro 2 will become available. It's frustrating because you can turn on Amazon Sidewalk for this latest doorbell but it can't be utilized with Level lock.
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06-08-2021 05:58:18
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